At Kiss Locks Raw Hair, we strive to provide our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.
We take pride in our human hair product and it is quality guaranteed. Since natural single donor hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 3 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once.
Our customer service representative will provide you with instructions for the return of all of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If verifies and agrees that the product is defective in any way, we will then exchange or replace the item.Please review our return policy below:
Eligibility for Returns
Time Frame: Returns must be initiated within 15 days of the purchase date.
Condition: Items must be unused, unaltered, and in their original packaging with all tags attached. We cannot accept returns on items that have been worn, washed, or altered in any way.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
Custom Orders: Custom or personalized items are non-returnable unless there is a manufacturing defect.
Hair Extensions and Wigs: Due to hygiene reasons, hair extensions and wigs are non-returnable if the packaging has been opened or tampered with.
Return Process
Initiate a Return: Submit a return request for your order return on our website KissLocksRawhair.com, or contact our customer service team at orders@kisslocksrawhair.com to initiate a return. Please provide your order number and reason for the return.
Receive Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
Ship Your Return: Carefully package the item(s) and include the Return Authorization Number. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refunds
Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. Please allow up to 10 business days for the inspection and processing of your return.
Refund Method: Approved refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
Exchange Process: If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item. This ensures the fastest processing and availability of your new item.
Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact our customer service team immediately at orders@kisslocksrawhair.com. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at orders@kisslocksrawhair.com. We are here to help and ensure your shopping experience with Kiss Locks is exceptional.
Thank you for choosing Kiss Locks. We appreciate your business and look forward to serving you again.
Kiss Locks Raw Hair Collection
Customer Service Team